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Code of Comfort
The Turtle Cove Spa Code of Comfort is officially endorsed and prepared in partnership by the International Spa Association and Resort Hotel Association. For additional information go to www.experienceispa.com.
Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Comfort, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
AS A SPA GUEST, IT IS YOUR RESPONSIBILITY TO:
- Communicate your preferences, expectations and concerns
- Communicate complete and accurate health information and reasons for your visit
- Treat staff and other guests with courtesy and respect
- Use products, equipment and therapies as directed
- Engage in efforts to preserve the environment
- Adhere to Turtle Cove Spa’s published policies and procedures
AS A SPA GUEST, YOU HAVE THE RIGHT TO:
- A clean, safe and comfortable environment
- Stop a treatment at any time, for any reason
- Be treated with consideration, dignity and respect
- Confidential treatment of your disclosed health information according to Turtle Cove Spa’s treatment protocols, policies and procedures
- Trained staff who respectfully conduct treatments according to treatment protocols and Turtle Cove Spa’s policies and procedures
- Ask question about the your spa experience
- Information regarding staff training, licensing and certification
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